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How to Resolve Communication Issues with Your Cleaning Company

Is your commercial cleaning service responsive to your needs? Do they respond quickly and effectivelyWhen you make a request or lodge a complaint? Or, instead, are you experiencing communication issues with your cleaning company?

If you’re feeling frustrated because you’re not getting the response you’d like from your janitorial company, chances are there’s been a breakdown in communication. Ideally, you should have an open flow of two-way communication between you and your cleaning service. Anything less is likely to create more problems.

There are two basic ways to resolve these types of communication issues:

The old-school way

Often when there’s a breakdown in communication, it’s because your account manager or point of contact at the cleaning company isn’t holding up their end of the conversation. If that’s the case, you can bypass them and open a direct line of communication with your cleaning crew. 

A common solution within in the industry is to keep a notebook or three-ring binder at your building’s reception desk in which you or your employees can jot down notes for your cleaning crew. The cleaning crew can check it when they arrive at work for the night and write their responses before they leave. It’s a simple but effective system.

The Cleansolution way

While the binder system has worked just fine for the past few decades, we feel like we can do better. At Cleansolution, we don’t just want to be responsive. We want to be hyper-responsive. So we devised an online ticketing system to ensure communication issues with your cleaning company are dealt with swiftly and effectively.

Whenever you have a problem, question or concern, email us at Your request is instantly broadcast to our entire company, from owners and account executives to subcontractors and cleaners. Since we’re a 24/7 company, that means there’s always someone available to get right back to you. A record of your ticket gets attached to your customer file so we’re able to easily follow up on your request and make sure it gets resolved to your satisfaction.

Are you frustrated with the lack of communication from your cleaning company? Give Cleansolution a try. A quick email to is all it takes to activate our vast network of cleaners and get your issues resolved.