Our focus in this first step is on YOU. We’ll be asking you all about your company, your building and giving you the time and info you need to make sure that we’re the best commercial cleaning service for your business.
The Cleansolution Advantage
The Cleansolution Advantage
Our goal is to deliver the best commercial cleaning experience for every customer.
Excellence in customer service is one of our core values and we want every phase of your experience with us to be truly exceptional. It all goes back to our roots as a family business. We believe in strong connections between our leadership team, our employees and our clients. So we spent some time reflecting on everything we’ve learned over the past 20 years and came up with a plan to ensure that we’re living up to our company mission of being the best commercial cleaning service around. And we think you’re going to love it.
Don’t settle for phone tag and mysteriously missing emails. Let us raise your expectations for what a commercial cleaning company can do!
Consultation
Onboarding
Ready to make it official? Welcome! We’re lucky to have you. The next step for us is meeting your team and establishing points of contact for communication going forward.
After we’ve gathered the details from your intake forms, we’ll send you a customized video explaining how our communication tools work and your next steps.
Finally, we’ll connect you with our lead cleaners, so that you can get to know each other. We empower the employees who actually work in your building to make decisions and solve problems as they come up. This enables us to deliver the hyper-responsive service our customers love.
The Communication Toolbox
You’re probably sensing a theme here. After more than two decades in business, we’ve learned that most issues can be resolved with clear communication and the right tools. And we think you’ll love our simple, integrated system for resolving issues and keeping everyone on the same page.
Here are the perks our customers enjoy:
- 2-hour or less response time when you request service through OrangeQC.
- Service requests are visible to the entire management team ensuring transparency and efficiency in our response.
- Need eyes on the problem ASAP? Got it. We’ll text you a video chat link via Streem—no app download required.
- Our goal: resolution of the issue within 24 hours.